Refund Policy
Last updated: October 28, 2026
Thank you for shopping with GreenpointXR. If you're not satisfied with your purchase, this policy explains how returns, refunds and exchanges work.
Return window
You can request a return within 30 days of delivery. Items must be new, unused and returned in their original packaging with all accessories, manuals and included items.
Smart glasses, headsets and other devices
Smart glasses and headsets are personal devices with cameras, microphones and user accounts. For that reason:
- Unopened devices in their original sealed packaging can be returned within the 30-day window.
- Opened, activated or registered devices can only be returned if they are defective.
Items that can't be returned
- Gift cards
- Custom or special-order items
- Items marked final sale
- Open-box, refurbished or pre-owned items
Damaged, defective or missing items
Please inspect your order when it arrives. If anything is damaged, defective or missing, contact us within 5 days of delivery with your order number and photos. We'll repair, replace or refund the item, or help you with the manufacturer's warranty process.
Warranty
- Manufacturer warranty: Every device comes with a 1-year manufacturer warranty.
- GPXR Extended Warranty: For $84, you can add a 2-year GPXR warranty that also covers accidental damage. Accidental damage claims are subject to a $100 deductible.
How to start a return
Email Sales@greenpointxr.com with your order number, the item you'd like to return and the reason. We'll reply with an RMA or RGA number and instructions. Returns sent without an RMA or RGA number may be refused.
- RMA (Return Merchandise Authorization): A formal procedure that allows customers or distributors to return defective or damaged goods for repair, replacement, refund or credit.
- RGA (Return Goods Authorization): Used almost interchangeably with RMA, though we use RGA specifically for returning new, unused or stock rotation items rather than defective parts.
For approved RMA or RGA returns, we'll email you an order number and a shipping label.
Return shipping
Unless your item arrived damaged or defective, you're responsible for return shipping costs. Please use a trackable, insured shipping method, as we can't be responsible for returns lost in transit.
Restocking fee
Opened items returned in resalable condition may be subject to a restocking fee of up to 15%.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable.
Exchanges
To exchange an item, return it for a refund and place a new order for the item you want.
Order cancellations
You can cancel an order at no charge before it ships. Once an order has shipped, it's handled as a return.
Before you return a device
Please sign out of all accounts and factory reset the device so your personal data is removed.
Contact us
GreenpointXR
240 Kent Ave, Brooklyn, NY 11249